I have heating problems in my council flat

If you’re experiencing heating problems in your council flat, it’s important to report the issue straight away — especially during colder months when it can seriously affect your health and wellbeing.

Step 1: Contact the council’s housing repairs team
Let them know what the issue is — whether the heating isn’t working at all, only works in certain rooms, or is inconsistent. Clearly state how it’s affecting your living conditions. Heating faults are usually classed as urgent repairs, so the council should act quickly.

Step 2: Keep records
Make sure to keep a note of when you reported the issue, what you told them, and any reference numbers. If possible, take photos or videos to show how the problem is affecting your home — like if there’s visible damage, damp, or mould caused by lack of heat.

Step 3: Escalate if needed
If the council doesn’t respond or fix the issue within a reasonable timeframe, you may be able to escalate your complaint, take legal action, or even claim compensation.