There are leaking pipes in my council property

If you’ve got leaking pipes in your council property, it’s important to act quickly — both to prevent further damage and to protect your rights as a tenant.

Start by reporting the leak to the council’s housing repairs team immediately. Clearly explain where the leak is, how long it’s been happening, and any damage it’s caused (such as damp, mould, or damage to your belongings). Take photos or videos and keep a written record of every report or conversation.

Leaks are usually classed as an urgent repair, especially if they’re causing water damage, affecting your heating or plumbing, or posing a risk to your health and safety. The council has a legal duty to maintain the plumbing system and fix leaks within a reasonable timeframe.

If they delay or ignore your request, you may be entitled to escalate the issue, make a formal complaint, or even take legal action. In some cases, you could also claim compensation.