The roof is leaking in my council property

If the roof is leaking in your council property, it’s vital to act quickly — leaks can cause serious damage to your home and belongings, and even pose health and safety risks.

Step 1: Report the leak immediately
Contact your council’s housing repairs team and clearly explain the issue. Let them know where the leak is, how bad it is, and whether it’s affecting electrics, ceilings, walls, or causing damp and mould. Leaking roofs are usually classed as urgent or emergency repairs, depending on severity.

Step 2: Keep evidence and records
Take photos or videos of the damage, and keep a written record of every contact with the council. If the leak is affecting your health or damaging your possessions, make a note of that too.

Step 3: Follow up if there’s a delay
The council is legally responsible for maintaining the structure of your home, including the roof. If they don’t respond within a reasonable time, you may be able to escalate your complaint, seek compensation, or take legal action.