How to complain about council housing repairs

If your council isn’t carrying out housing repairs properly or within a reasonable time, you have the right to complain — and it’s important to follow the correct steps.

Start by reporting the issue directly to your local council’s housing repairs team. Make sure to do this in writing, and keep a record of all communication, including dates, names, and any reference numbers. If the repair isn’t completed or you’re unhappy with the response, you can escalate the matter by making a formal complaint through the council’s official complaints procedure. You can usually do this online, by phone, or in writing.

If you’ve followed the process and still feel the issue hasn’t been resolved, you can take your complaint to the Housing Ombudsman. They’ll investigate whether the council acted fairly and in line with their duties.