Our drains are blocked in our council housing

If the drains are blocked in your council property, it’s the council’s responsibility to sort it out — especially if it’s causing flooding, foul smells, or is affecting your ability to use sinks, toilets, or baths.

Start by reporting the problem immediately to your council’s housing repairs team. Describe the issue clearly, including when it started and how it’s affecting your home. If possible, take photos or videos as evidence and keep a record of all communication.

Blocked drains are usually classed as an urgent repair, meaning the council should respond within a few days — or sooner if the issue is severe. They are legally required to maintain the plumbing and drainage systems in your home, including any shared or communal pipework.