There is subsidence in my council property

If you suspect subsidence in your council property, it’s essential to act quickly — this is a serious structural issue that can worsen over time and potentially affect your safety.

Step 1: Recognise the signs
Common signs of subsidence include large cracks in walls (especially diagonal ones near doors or windows), doors and windows sticking, sloping floors, or visible sinking of the building. If you’ve noticed any of these, report it straight away.

Step 2: Report it to the council
Contact your housing repairs team and explain your concerns clearly. Stress that it may be subsidence and provide any evidence you have, such as photos of cracks or shifting walls. This issue should be treated as a priority repair.

Step 3: Keep detailed records
Log all communications with the council, and keep photos, dates, and written descriptions of the damage. If the council delays or fails to act, you may need these records to escalate the issue.

Step 4: Seek help if ignored
If your concerns are being dismissed or repairs are unreasonably delayed, you could be entitled to compensation or legal action.